FAQs (Frequently Asked Questions)  

Welcome to Sea Zone Ship & Boats Spare Parts Trading LLC. Below are answers to more frequently asked questions to assist you in your experience with us:

1. How quickly will my order ship?  
 - Orders are typically processed within 1-2 business days of payment confirmation, however some products must be ordered directly from the manufacturer and it might take up to 7 working days. Shipping times vary based on your location and selected shipping method. You will receive a shipping confirmation with tracking details once your order is dispatched.

2. Can I change or modify my order after it has been placed? 

- Once an order is placed and confirmed, changes may not be possible. Please contact our customer support team immediately at info@seazoneuae.com for assistance. We'll do our best to accommodate your request if the order has not yet been processed for shipment.

3. What should I do if an item I want is out of stock? 

- If an item is out of stock, you may choose to be notified when it becomes available again. Alternatively, our customer support team can assist you in finding a suitable alternative or provide an estimated restocking date.

4. Do you offer bulk or wholesale pricing? 

 - Yes, we offer competitive pricing for bulk orders and wholesale purchases. Please contact our sales team at info@seazoneuae.com to discuss your specific requirements and receive a personalized quote.

5. Are the prices on your website inclusive of taxes? 

- Prices displayed on our website may or may not include applicable taxes. The final price, including taxes and shipping costs, will be calculated at checkout based on your shipping address and local tax regulations.

6. What do I do if I receive a damaged or defective item? 

- In the rare event that you receive a damaged or defective item, please contact us immediately at info@seazoneuae.com. Provide details and photos of the damage, and we will guide you through the return or replacement process as per our Return Policy.

7. Can I return an item if I change my mind?

 - Yes, you can return items within the return period specified in our Return Policy if they are unused, in their original packaging, and meet the eligibility criteria. Please note that return shipping costs may apply unless the return is due to our error.

8. How can I stay informed about promotions and special offers?  

 - Stay updated on our latest promotions, special offers, and new product arrivals by subscribing to our newsletter on our website. You can also follow us on social media platforms such as Facebook and Instagram for real-time updates.

9. Do you have a physical store where I can view products? 

- Sea Zone Ship & Boats Spare Parts Trading LLC operates primarily online through our website. For specific product inquiries or to arrange a demonstration, please contact us to schedule an appointment at our location in 136, Jadaf, Dubai, UAE.

10. How secure is shopping on your website? 

 - We prioritize the security of your personal and payment information. Our website uses industry-standard encryption technology (SSL) to protect your data during online transactions. Your privacy and security are paramount to us.

Contact Us  

If you have any further questions or require assistance, please reach out to our customer support team:

Sea Zone Ship & Boats Spare Parts Trading LLC

136, Jadaf, Dubai, UAE

Email: info@seazoneuae.com

Phone: +971 (04) 342 1007