Return Policy

Effective Date: Monday, 10 July 2017

Sea Zone Ship & Boats Spare Parts Trading LLC ("we", "our", or "us") is committed to ensuring your satisfaction with every purchase. This Return Policy outlines our procedures regarding returns, exchanges, and refunds for items purchased through our website https:// seazoneuae.com ("Website").

1. Eligibility for Returns

- Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately upon receipt. We will provide instructions on how to return the item for a replacement or refund.

- Incorrect Items: In the event that you receive an incorrect item that does not match your order confirmation, please notify us promptly. We will arrange for the correct item to be shipped to you at no additional cost.

2. Conditions for Returns

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

- Returns must be initiated within 7 days from the date of delivery as indicated on your shipment tracking information.

3. Return Process

- Initiating a Return: Contact our customer service team at info@seazoneuae.com to initiate a return. Please provide your order number, the reason for the return, and any relevant details or photos of the product if applicable.

- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RMA) and instructions for shipping the item back to us.

4. Refund or Exchange

- Refunds: Refunds will be issued to the original payment method used for the purchase.

Please allow [number] business days for the refund to appear in your account after the returned item is received and inspected.

- Exchanges: If you prefer to exchange an item for a different size or model, please indicate your preference when initiating the return. We will process the exchange upon receipt and inspection of the returned item.

5. Return Shipping

- Cost Responsibility: Unless the return is due to our error (e.g., defective product, incorrect item), the customer is responsible for return shipping costs.

- Packaging: Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for highvalue items.

6. Non-Returnable Items

- Certain items are non-returnable, including:

- Custom or personalized items

- Items marked as final sale or clearance

- These exceptions will be clearly stated at the time of purchase.

7. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Sea Zone Ship & Boats Spare Parts Trading LLC 136, Jadaf, Dubai, UAE Email: info@seazoneuae.com